Shipping Policy
HyggerStore (referred to as either “We”, “Us” or “Our” in this Agreement) is the operator of (https://www.hyggerstore.com) (“Website”). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
- Shipping from Our USA Warehouse Address
We have a corresponding product research and development team that independently designs and develops products by ourselves, which are produced by long-term cooperative manufacturers. We can place orders for mass production of our own-brand products, and then ship them to the United States and stock them in the US. Our USA warehouse address is 13941 Magnolia Ave, Chino, CA, 91710. When an American customer places an order, we can directly ship the goods from the local stock in the United States.
- Shipping Costs
Free Shipping On All Orders.
- Returns
3.1 Return Due To Change Of Mind
HyggerStore will happily accept returns due to change of mind as long as a request to return is received by us within 30 days of receipt of the item and is returned to us in original packaging, unused, and in resellable condition. Return shipping will be paid at the customers’s expense and will be required to arrange their own shipping. Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email. (HyggerStore) will refund the value of the goods returned but will NOT refund the value of any shipping paid.
3.2 Warranty Returns
HyggerStore will happily honor any valid warranty claims, provided they are submitted within 1-year of receipt of items. Customers will be required to pre-pay the return shipping. However, we will reimburse you upon successful warranty claim. Upon return receipt of items for a warranty claim, you can expect HyggerStore to process your warranty claim within 7 business days. Once a warranty claim is confirmed, you will receive the choice of the refund to your payment method (b) a refund in store credit (c) a replacement item sent to you (if stock is available).
- Delivery Terms
4.1 Shipment Time
In general, shipments are in transit for 2-3 business days.
Shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than the expected date due to COVID-19, invalid address, customs clearance procedures or other causes.
4.2 Dispatch Time
Orders are usually dispatched within 1-2 business days of payment of them.
Our warehouse operates on Monday – Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
4.3 Change Of Delivery Address
4.4 Items Out Of Stock
If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.
4.5 I ordered more than one item. Will they all be delivered at the same time?
We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.
4.6 Delivery Time Exceeded
If the delivery time has exceeded the forecasted time, please contact customer support at [email protected] so that we can conduct an investigation.
- Shipping Method & Tracking Notifications
Orders will be shipped by UPS, FedEx and USPS.
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
Or you can check the following links to track your package:
UPS: https://www.ups.com/track?loc=en_US
FedEx: https://www.fedex.com/en-us/home.html
USPS: https://www.usps.com/
- Parcels Damaged In Transit
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.
- Duties & Taxes
7.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website.
7.2 Import Duties & Taxes
Import duties and taxes for international shipments will be pre-paid, without any additional fees to be paid by the customer upon arrival in the destination country.
- Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
- Insurance
Parcels are insured for loss and damage up to the value as stated by the courier.
9.1 Process for parcel damaged in transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
9.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
- General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time, there may be a stock discrepancy and we will not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await the restocking of the back ordered item or if you would prefer for us to process a refund.
- Customer service
For all customer service inquiries, please email us at [email protected]